Terms of Service

About these terms

These terms apply to the Clearpath Tutors website and to every tutoring session booked through it. By creating an account or booking a session you agree to them. If anything here is unclear, email [email protected] before you book.

Enrolment and accounts

You can book as a guest or set up an account. Keep your login details private and tell us if you think someone else has used them. We may ask you to confirm your email address before a first session. You must be 18 or over to book on your own behalf; bookings for students under 18 are made by a parent or guardian.

Booking sessions

Sessions run online, one to one, usually for 50 minutes. Slots are confirmed when you receive our booking email. Before the first session we ask for your module details, your course handbook if you have one, and the dataset or assignment you are working on, so the tutor can prepare around your course rather than a generic syllabus. Not every student sends all of this, and a tutor will still turn up ready to work with whatever you bring, but the sessions that go best are the ones where the tutor has seen the assignment brief beforehand.

Rescheduling and cancellations

You can move or cancel a session free of charge up to 24 hours before it starts. Inside 24 hours the session is charged in full. If we cancel, you choose between a full refund and a new time. Sessions that are booked and then missed without notice are charged.

Fees and payment

Session fees are confirmed before you book and are payable in advance. Rates for block bookings and revision plans are given on request, because they depend on the level of study and the length of the plan. All fees are in pounds sterling and include VAT where it applies. We never ask for card details by email. If a payment fails, the slot is released and we will let you know.

Academic integrity

We coach, explain and give feedback. We do not write assignments for students, sit assessments for them, or produce work that is submitted as someone else's. Tutors will help you understand a method, plan a structure, interpret output and check your own reasoning. If a request crosses that line we will say so plainly and offer a different kind of session.

What we need from you

Come to sessions with the materials you want to work on and a working microphone. Tell your tutor what you have already tried. If you need to cancel, do it through the booking link so the tutor sees it in good time.

Our side of the agreement

We match you with a tutor suited to your subject and level, and the lead tutor reviews every learning plan. If the fit is wrong after a first session, tell us and we will move you to another tutor. We keep session notes so a new tutor can pick up where the last one stopped.

Intellectual property

Course materials, worked examples, revision plans and recordings we produce belong to Clearpath Tutors and are licensed to you for your own study. Do not resell them or post them publicly without asking. Your own work, datasets and documents stay yours. You give us permission to view and store them for the length of the tutoring relationship.

Recordings

Sessions are not recorded by default. If you ask for a recording, we keep it for an agreed period and then delete it. Ask us if you need a copy for revision.

Limits of our responsibility

We provide teaching and feedback. Grades, marks and assessment outcomes depend on your work, your department and your exam board, so we cannot promise a particular result. We are responsible for loss that is a foreseeable result of our failure to provide the service with reasonable care. We are not responsible for indirect losses such as lost opportunities.

Ending your agreement

You can close your account whenever you like. We can end an account if fees go unpaid or sessions are repeatedly missed. We will also close an account if someone asks a tutor to break the academic integrity rules above.

Changes to these terms

We may update these terms. The version in force is the one on this page when you book, and we will flag material changes by email to anyone with a booking.

Governing law

These terms are governed by the law of the part of the United Kingdom where our registered office sits, and the courts of that jurisdiction deal with any dispute.

Contact

Clearpath Tutors, 36 Park Road. Email [email protected]. Phone +44 131 5226315.