Privacy Policy

Who we are

Clearpath Tutors runs online one-to-one tutoring for university students and mature learners across the UK. We are the data controller for the personal information described on this page. Write to us at [email protected], by phone on +44 131 5226315, or by post at 36 Park Road.

What we collect

When you book a session we ask for your name, email address, phone number, the university and course you are studying, and the modules or topics you want help with. If you pay by card, our payment provider processes the card details. We see the amount, the date and the last four digits of the card. Full card numbers never reach our systems.

During tutoring we may hold the documents you share with your tutor, such as assignment briefs, datasets, drafts, SPSS or R output, and notes written after the session. Where a session is recorded, we tell you before recording starts and ask for your agreement first.

Why we use it

We use your information to match you with a tutor, run and reschedule sessions, keep a record of what has been covered, send booking confirmations and invoices, and answer your questions. We also use contact details to send occasional updates about new tutors or revision sessions, and you can stop those at any time by replying to any message or emailing us.

Our lawful bases

Under UK GDPR we rely on contract for anything needed to deliver the tutoring you booked, legitimate interests for running and improving our service, consent for marketing emails and for session recordings, and legal obligation for tax and accounting records.

Students under 18

Most of our students are over 18, but some sixth-form and college students come to us for maths support before university. If you are under 18, we ask a parent or guardian to make the booking and to give consent for tutoring and for any recording. We keep the amount of information we hold about under-18 students to what is needed to run the sessions. A parent or guardian can ask to see it, correct it or have it deleted.

Who we share it with

We share information with the tutor assigned to you, our booking and video platform providers, our payment provider, and our email provider. Each of them processes data on our instructions. We do not sell personal information, and we do not pass student details to universities or to any third party for their own marketing. We will disclose information if a court or regulator requires it.

Where your data is stored

Most records stay on servers in the UK or the European Economic Area. Where a provider stores data outside those areas, we rely on the safeguards set out in UK data protection law, such as the International Data Transfer Agreement.

How long we keep it

Booking and payment records are kept for six years to meet accounting rules. Session notes and shared files are deleted two years after your last session unless you ask us to remove them sooner. Marketing preferences stay on file until you change them.

Your rights

You can ask for a copy of your information, ask us to correct it, delete it, restrict how we use it, or object to processing based on legitimate interests. You can also ask for your data in a portable format. Email [email protected] and we will act on your request. We may need to confirm your identity first.

If you are unhappy with how we have handled your data, tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk.

Cookies

Our website uses a small number of cookies for logins, bookings and anonymous analytics. Our cookie policy explains each type and how to turn them off.

Changes to this policy

We update this page when our tools or practices change. When we make a material change we will email anyone with an active booking, so the version you agreed to is never a surprise.